Policies

REFUND/CANCELLATION POLICY: A valid credit card or cash payment in full is required in advance to guarantee your reservation. Reservations are not considered guaranteed until payment in full is received. We will not accept payments the day of an event nor will we bring the trailer to an event that has not been paid for in advance There will be a $25 cancellation fee for all parties or events canceled after payment is received. There will be $100 cancellation fee for all parties or events canceled after payment is received and within 30 days of scheduled event. NO REFUND in the event of 2 hour party reservation being canceled within 14 days of your event. NO REFUND in the event of a 3+ hour event being canceled within 30 days of event. Curbside Game Box Inc. will make every effort to postpone your event, with no penalty; to another date should cancellation be necessary.

PRIVACY POLICY:
Curbside Game Box Inc. is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.

TRAVEL SURCHARGE:
Our primary service area is a 60 kilometer radius from Winnipeg. We also service a "secondary" area outside our primary area, but must add a fuel surcharge fee when we travel to the secondary area. See our Service Area section for coverage areas.

BAD WEATHER:
The Curbside Game Box Inc. trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling.

SUPERVISED CHILDREN:
Curbside Game Box Inc. does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests 16 and over require a parent or guardian be on property and within contact of the game coach should a need to contact them arise.

ALCOHOL/DRUGS
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Curbside Game Box Inc. equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

DAMAGE/INJURY:
Neither Curbside Game Box Inc. nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Curbside Game Box Inc. reserves the right to charge the client's credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Neither Curbside Game Box nor its employees shall assume any responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

FOOD/DRINK:
Curbside Game Box Inc. does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.

PICTURES:
While your party is in effect the Game Coach will be taking pictures of the party from inside the trailer. You will then be able to view these pictures on Curbside Game Box Inc. Facebook Fan Page and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify us via Email prior to the party. This is a courtesy we provide for our customers only if the game coach has time. Please note pictures are not part of the booking package but is only intended to complement any photos taken by you the customer if possible..

INVITATIONS:
We will e-mail you a printable invitation (in Adobe PDF format) after your party is confirmed and payment is received.

OUR TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Very rarely are we able to park on a city driveway. The majority of the time we will park on the LEGAL side of your neighbourhood street, so you might want to let your neighbours know in advance (in case they object). We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 65 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.

Our game trailer is powered by a gas generator thereby making it self-sufficient. However, there may be circumstances under which it will be necessary for us to plug in to electrical outlets in order for us to power the trailer. As these situations are unplanned & out of our control, NO DISCOUNT OR REFUND WILL BE GIVEN if this is necessary.

VIDEO GAME RATINGS:
Curbside Game Box Inc. will not play any "M" rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an "M" rated game or higher at your party/event please  let the Game Coach know as soon as you can after he gets there. 

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